Password Protect Link Incorrectly Requiring a Plan Upgrade
complete
kairos
Attempting to use the "Password Protect Links" feature results in Taskade jumping to the Plan Upgrade page and requiring that the account be upgraded, even though the account is already qualified.
Log In
John at Taskade
complete
Contacted directly to resolve.
K
Kairos
John at Taskade: Hi John, This issue still isn't resolved and you haven't replied to my email reply of July 21 and nudge of August 1st. Happy to discuss here if it's easier. Whichever you prefer, but let's get this completed; we're all busy people.
John at Taskade
Kairos: Sorry for the late reply, I will be sure to follow up.
r
ryantaskade
Hi there, the password protect for public link requires a subscription of Pro and above, could you please provide the email address you are trying to use this feature with? I can help check the status of the account and investigate further
K
Kairos
ryantaskade: Hi Ryan, Sorry for the delayed reply. I'm not sure why I didn't receive the usual email notice that you'd replied to my posting of this bug, but I've only now discovered your reply because of the bug's listing in your weekly Feedback update. Sadly, this now looks like an additional bug or something that needs to be resolved as well.
FYI, I only posted this bug because I got tired of waiting for John Xie to actually do something as I first requested via email to him on June 13th.
I don't want to post my email address here for privacy reasons, but especially since I already provided John with the information, along with a directly related question, as provided below.
On June 21, he said: "Hi Kairos, what is your account email? You may be on our old legacy 'Unlimited Plan' which does not include password protection since release of Taskade Ai, but happy to help."
I replied with: "My account email is [xxx]. Will this handle any updates required for my other users as well? Thanks for the assist. Regards..."
He never replied. Nor did he reply to my polite request on July 10th to "Please handle this. Thanks." Thus, the need for this posting.
Please make sure moving forward, if you can, that I and all my users are automatically upgraded from the "old legacy 'Unlimited Plan'" to the most updated one, so this type of thing doesn't become an issue for us again. Same for any new users we add in the future.
Thanks!
John at Taskade
Kairos: Will get you taken care of, apologies for the delay.
K
Kairos
John at Taskade: Hi John, This issue still isn't resolved and you haven't replied to my email reply of July 21 and nudge of August 1st. Happy to discuss here if it's easier. Whichever you prefer, but let's get this completed; we're all busy people.
r
ryantaskade
Kairos: Hi Kairos, apologies for the delayed response on behalf of John, if you could contact me directly or CC support@taskade.com, I can help you get this sorted instead.