Chat Timeout - More options for "Public Agent Chat Ended Trigger” (more than 5min of inactivity)
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gabriel.ross
Chat Timeout
It would be great to have the option to end the conversation after 5, 10, 15, 20 etc.... minutes of inactivity. Since this must be turned on for the “Public Agent Chat Ended Trigger” to work. The ideal would be a free select value in minutes...
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j
jiawei.kek
hi there, thanks for the suggestion, we'll take it into consideration.
do note that the trigger will still work if the user exits the chat - though a timing (as you suggested) may allow for more flexibility
g
gabriel.ross
jiawei.kek Thanks for the response. Yeah, I'm aware of it. In my specific case, it has to do with a sales rep using the chat and sometimes it needs to validate a info provided by the agent, or is reading the transcription/summary, or grabbing a coffee..., and it may take more than 5 minutes.... therefore the interaction finishes and needs to start all over.
j
jiawei.kek
gabriel.ross: ah, i see the issue now. makes sense