Narek Zograbian
under review
butchercrowd.marketi
Hey Narek,
We'd want the integration to allow us to work as if Taskade was its own customer service agent. So, passing info and raising tickets etc, in Zendesk. Passing dispute to humans, and reaching out for support when unable to answer a q
Narek Zograbian
butchercrowd.marketi: Thank you for clarifying! So you'd want it to handle support queries until manual intervention was needed right?
butchercrowd.marketi
Narek Zograbian: hey Narek. Yes exactly, within the same chat
Narek Zograbian
Hey there! I have a few questions:
- Zendesk has a lot of tools. Which one(s) are you referring to specifically?
- What sort of data would you want to see integrated?
- How would you like to use this data?
- Which feature(s) would you want to use this data?
- Do you want the data to be imported into Taskade, or would you want it to be simply used as context?
- How often would data be synced? Real-time? Every 5 minutes? Every 15 minutes?
Any clarification helps!
butchercrowd.marketi
Narek Zograbian:
Zendesk has a lot of tools. Which one(s) are you referring to specifically?
Live chat // Ability to raise tickets // Ability to pass customer into queue, to wait on human on support agent (Who will be passed info from the chat they just had with the customer).
What sort of data would you want to see integrated?
Chat history from the initial chat
How would you like to use this data?
To pass to humans, in chat, and raise tickets
Narek Zograbian
butchercrowd.marketi: Hey there, thank you for the response! Unfortunately, Taskade doesn't have the live chat and ticketing functionality. Are you looking to send the chat interaction to another chat tool?
The AI agents are more for helping out with fine-tuned tasks. However, we'll take this into consideration if it becomes popular!